Frequently Asked Questions

Rather than booking directly online, I ask that you reach out first with a brief outline of what's brought you to counselling. You can do this via the contact form on the BOOK NOW page, or by emailing or calling me directly. This allows me to make sure I'm the right fit for your needs before we begin.

Yes — I offer a complimentary 15-minute phone consultation for anyone considering counselling and wanting to ask questions before getting started. There is no obligation to proceed following this call.

The first session is an opportunity for us to get to know one another and for you to share what has brought you to counselling. We will explore your goals, discuss what support might look like going forward, and answer any questions you have about the process. There is no pressure — it's also a chance for you to get a feel for whether working with me feels right.

I support adults navigating a wide range of personal and emotional challenges including anxiety, stress, depression, grief and loss, relationship difficulties, life transitions, self-esteem, identity issues, trauma, addiction, anger management, and work and career concerns. If you're unsure whether counselling is right for your situation, feel free to reach out — I'm happy to have a conversation before you commit to anything.

Individual counselling sessions run for 60 minutes.

The length of therapy varies depending on your individual needs, goals, and circumstances. Some people attend for a short period to work through a specific concern, while others find value in longer-term support. We will regularly review your progress together and I will always be guided by your pace.

Individual counselling sessions are $145 per 60-minute session. Please note that I am unable to offer Medicare or private health insurance rebates.

No referral is needed. You are welcome to reach out directly at any time.

I offer in-person sessions at my practice in Carrum Downs. I also offer online counselling via secure telehealth and phone sessions to clients across Victoria and Australia.

Yes — everything discussed in sessions is strictly confidential. There are a small number of legal and ethical exceptions to this, including if there is serious risk of harm to yourself or others, or if disclosure is required by law. These will be explained fully during your first session and are outlined in your client consent forms.

I ask that you provide at least 48 hours notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments will incur a cancellation fee. Full details are outlined in the client agreement you will receive before your first session.

I work with adults aged 18 and over.

Finding a counsellor you feel safe and comfortable with is very important. If at any stage you feel that I may not be the right fit, this can be discussed openly. I will be happy to support you in finding an alternative counsellor who may better meet your needs.

Counselling services at Hope Integrative Counselling are provided by scheduled appointment and are not intended for crisis support. If you are experiencing a mental health crisis or require immediate assistance, please contact appropriate emergency or crisis services such as Lifeline (13 11 14), your local GP, or emergency services.

I'd love to hear from you. Feel free to reach out via the contact form on the Book Now page, by email at hope@hopeintegrativecounselling.com.au, or by phone on 0406 955 662.